Preview Mode Links will not work in preview mode

Louisiana Roof Crafters' Podcast


Jul 6, 2022

Michael: Welcome to the roof crafters podcast. My name is Michael Warren. I'm the director of operations at roof crafters. And in this podcast, we talk about everything roofing so we can provide our customers with the best up to date information so they can make the best buying decisions for their home. Michael,

Chuck: how are you this morning? Good

Michael: morning, Chuck. I'm good. How

Chuck: are you doing good. Uh, you know, uh, we were talking a minute before we started recording for this and, uh, I, I, I love the topic because you can easily see what's going on with it. That there's something going on with these claims from Ida. So. I know you wanna talk about, uh, I'm not sure how you put it, that the window is closing on.

I'm gonna let you dig into that. But, uh, obviously if you've got a claim situation, you certainly want to get on top of it. So I'm gonna let you dive into this one and, and tell the folks what is going on out there with these Ida claims.

Michael: Yeah, sure. Uh, so, you know, there's a, there's a lot of information out there.

You know, a lot of companies saying, you know, they want to help you and they they'll do this, that and the other. But you know, the fact, the fact remains that as we work around in our local community, we see so many tarps everywhere, you know, and it could be a tarp. Your homeowner installed. It could be a tarp that an out of town roofer installed and is no longer answer the phones, but we have to assume that.

There's a lot of claims out there that have not been satisfied. You know, that the customer doesn't have what they need to get their home fixed, or maybe they haven't filed the claim at all. Uh, What we wanna do is we wanna try to reach out to these customers and let them know, like, look, there's still help to be had.

No, you don't have to hire a lawyer. No, you don't have to hire a public adjuster. You can reach out to a local roofer. Louisiana roof. Crafters is local in the, the major markets, new Orleans, Baton Rouge, Madisonville, Mandeville, Covington. A lot of the areas that were affected by the storm will apply new Orleans.

So we're here for our customers and we wanna let them know that yes, the window is closing for them to open a new claim based on the Ida storm. They have a year from that date and we are getting to that window. But as long as your claim is open during that window, We can help you walk it to the ground.

We don't necessarily have to satisfy that claim in a year. It just needs to be filed before that year is up. So there's still help to be had. We're still here for our customers who are able to help. We have an in-house team working with insurance companies, working with you to help. We have our project manager team that can help you identify damage, figure out what your insurance company needs and really just help you.

Get your home fixed. That's that's what we're really wanting to do. Let us help you fix your home. So, Michael,

Chuck: I've got a question. What about 10 months passed when Ida actually hit something like that? Yes. Okay. So do the insurance companies start? I, I know that you've got a year to make your claim, but do they start pushing back?

I mean, do the people need to hustle up and go ahead and get those claims filed and then kind of work 'em to the ground? Like you're talking about, uh, I mean, what what's going on with that?

Michael: So what, what we find traditionally is when you have something major like this, we're talking about millions of dollars over the course of the year, that's gonna be spent repairing and rebuilding homes.

And the earlier you follow the claim, the better off you are because at the end of the day, these insurance companies. Are a business. They are there, you know, you hear the, you hear the commercials, you know, like a good neighbor, you know, you're in good hands and that that's all great, but these insurance companies are a business and they rely on you paying your premiums, not paying on claims.

And it's just the way that the business is set up. So if you look at it that way, it's easy to understand why. The earlier you file, the better off you are because the money is available. They're not worried about, oh, well, you know, we gotta protect ourselves. The end of the year is coming. The earlier you file the better, because the better off you are of getting what you need to settle your home.

The longer you wait, the harder it is, then you start getting the questions of, well, what, why did you wait so long to file? You know, maybe you're. Maybe your home has incurred more damage now than it originally did because you haven't gotten it fixed. You hadn't filed a claim or you have filed a claim and you haven't found the right company to help get the things you need to get your home fixed.

So definitely in the case of insurance claims, the earlier you file the better. And that's been our experience in the insurance world for the past 10, 11

Chuck: years. Gotcha. Okay. So before we wrap up, do you have any last minute advice other than. Get the right roofer, you know, it may or may not be Louisiana roof crafters.

That's what we're hoping. But do do your research read reviews, go to Google and read Google reviews that that's the, one of the biggest things that you can do is to check out a company is read those reviews because. That's gonna tell the tale, obviously, LA roof tractors has got a lot of 'em and that's one of the things that we wanna check out, but also check out the website, check out the videos on the website of how a company is going to repair your roof, put your roof on.

And you gotta ask yourself a question, Michael. I mean, if one of the roofing companies down there does not have videos and podcasts explaining how they're gonna do this repair, how they're going to do this installation every single time. If I was a homeowner, I'd be going, why not? Because you know, on your website, it's plain as date.

This is how it is gonna be done. So wrap us up with some of those things in mind.

Michael: Yeah. And, and Chuck, you hit the nail on the head, you know, you gotta do your research, you have to do your research. And one of the, one of the things that we pride ourselves on at Louisiana roof crafters, besides doing a good job and having the reviews that we have and, and having the, the time in the market that we do is.

Educate our homeowners. That is, that is 100%, one, one of our main missions. When we go into somebody's house, we have to educate our customers of exactly what it is they can expect from us. If we're working with insurance companies, what then it can expect from their insurance company and what we expect from the homeowner, we all have to be on the same page of how we can move this project forward together.

So we may not be a good fit for all the customers and, and that's fine. That's okay. We're here to help, but you have to do your research. Don't take everything you see especi. In the insurance company at face value, get somebody who is an expert who has the tested method of how to get things going and how to have success like Louisiana roof crafters, and certainly there's other companies, but let us help you to get your home back in order.

And I think with our process and how we educate, we're certainly one of the, one of the better options for our customers out there in our community.

Chuck: Yeah. It just, you know, good advice. Read reviews. Get on the website, get information, get your questions, answered everybody out there is gonna have questions about what's going on, but whatever you do, don't let that door close on your claim.

Uh, that, that would be terrible. All right. That's right. So, uh, a great one, Michael, with it two, I think two months from, uh, the one year date. So definitely a good podcast. Good advice. So appreciate that. And I will see you on the next podcast.

Michael: All right, Chuck. Thanks. Thanks.